Meet the team - Sam Hyman
The team at Weatherbys perform a wide variety of roles, and every day is different for our people. Come with us as we take you behind the scenes and hear first hand from some of our people in this "meet the team" series. In this instalment, get to know our Customer Service & Compliance Coordinator, Sam Hyman.
When did you start working for Weatherbys and what was it that drew you to the company originally?
I started at Weatherbys in September 1996, having just completed a degree in Equine Studies and keen to pursue a career in the equine industry. A friend told me there was a job going at Weatherbys, I was interviewed and the rest is history.
How would you describe the company culture and values?
The company values that shine through and always have since I started working here are the desire to provide the best customer service we can in a friendly and approachable manner. This is very important to me and is one of the reasons I am still here 28 years down the line!
What’s your proudest achievement or moment in your time at Weatherbys?
One of the most satisfying achievements was helping to modernise the processing of foal registrations on the database. When I started, we had hundreds of paper forms each foal season where the foal could not be registered immediately due to outstanding issues. Now 99% of the GB-born foals are registered online and any with issues are held electronically, which is a much more efficient system.
What is one thing people may not know about your role and one thing people may not know about Weatherbys?
One thing people may not know about my role is that I produce the Weatherbys Fact Book each year. The Fact Book provides statistical information to the Thoroughbred industry and is always a challenge to produce, but very interesting and informative.
On the business - Weatherbys we chair and administer the International Stud Book Committee (ISBC). The ISBC was set up in 1976 to ensure all approved Stud Books around the world were operating in a consistent manner and continues to work to improve standards and explore new initiatives.
How has Weatherbys changed from your first day to now?
The biggest change is in improvements in registration processes. When I first started in 1996, Google hadn’t even been invented! All our registration applications were submitted on paper by post and most of our time was spent processing bits of paper. With the introduction of online registrations, the improvements in efficiency and monitoring of applications have been huge and allowed us to provide a better service to our customers.
